From the National Association of Professional Geriatric Care Managers

Each Standard has specific Guidelines and your care manager should have a working knowledge and be fully compliant with each of them.

• Standard One – Who is the Client? While the primary client usually is the older person whose care needs have instigated the referral to a professional geriatric care manager, all others affected by his/her care needs should be considered part of the “client system”.
  
  
• Standard Two – Fostering Self-Determination. To the greatest extent possible, PGCMs should foster self-determination on the part of the older person, to enable the person to live in accordance with his or her personal values and goals.
  
  
• Standard Three – Right to Privacy. The PGCM should respect the older person’s and, when applicable, the client system’s right to privacy by protecting all information that is given in confidence and all information of a confidential nature. It should be made clear to the older person and the client system, the limits of confidentiality as appropriate.
  
  
• Standard Four – Personal Integrity of the Older Person and PGCM. The PGCM should act in a manner that insures his/her own integrity as well as the integrity of the client system.
  
  
• Standard Five – Professionalism of the Relationship. The PGCM should not exploit professional relation ships with the older person and/or the client system for personal gain.
  
  
• Standard Six – Definition of Role to Other Professionals. The PGCM should define his/her role clearly to other professionals.
  
  
• Standard Seven – Development of Plans of Care. The PGCM should strive to provide quality care using a flexible care plan developed in conjunction with the older person and the client system.
  
  
• Standard Eight – Knowledge of Employment Laws. The PGCM should be familiar with laws relating to employment practices and should not knowingly participate in practices that are inconsistent with these laws.
  
  
• Standard Nine – Undertaking Fiduciary Responsibilities. The PGCM who accepts a fiduciary responsibility should act only within his/her knowledge and capabilities and should avoid any activities that might comprise a conflict of interest.
  
  
• Standard Ten – Continuing Education. The PGCM should participate in continuing education programs and be a member of his/her respective professional organization in order to enhance professional growth and to provide the highest quality care management.
  
  
• Standard Eleven – Fees for Service. All fees for professional geriatric care management services are to be stated in written form and discussed with the person accepting responsibility for payment prior to the initiation of services.
  
  
• Standard Twelve – Advertising and Marketing. Advertising and marketing of services should be conducted within all guidelines and laws governing the advertising of professional management services.
  
  
• Standard Thirteen – Disclosure of Business Relationships. The PGCM should provide full disclosure regarding business, professional or personal relationships she/he has with each recommended business, agency or institution.

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